Refund Policy

Last Updated: 01.14.2025

At Memento, we strive to provide high-quality photo albums that you will cherish. Due to the personalized nature of our products, our refund policy is as follows:

1. Eligibility for Refunds

Refunds or reprints may be offered under the following circumstances:

• Manufacturing Defects: If your album arrives with significant printing errors, binding issues, or damage that occurred during production or shipping.
• Incorrect Order: If the album you receive is substantially different from the specifications you approved (e.g., wrong size, cover type).

We do not typically offer refunds for issues related to:

• Customer Errors: Mistakes in the text, context, or photo selection provided by the customer.
• Subjective Quality: Dissatisfaction with photo quality if the resolution of the uploaded images was low.
• Design Choices: Disagreement with design choices made by our team, unless they significantly deviate from standard practices or specific instructions agreed upon beforehand.
• Change of Mind: Deciding you no longer want the album after it has been produced.

2. Requesting a Refund or Reprint

To request a refund or reprint due to a defect or error, please contact our customer support team within 14 days of receiving your order. You can reach us at:

Email: hello@mementoalbums.com

Phone: +48 572417729

Please provide your order number and clear photographic evidence of the issue. We may require you to return the defective product at our expense.

3. Processing Refunds

If your request is approved, we will process the refund to your original method of payment within 7 business days. Alternatively, we may offer to reprint the album at no additional cost to you.

The decision to offer a refund or a reprint will be made at our discretion based on the nature of the issue.

4. Cancellations

Orders can typically be cancelled within 24 hours of placement, before the design process begins. Once production has started, cancellations may not be possible or may incur a partial fee.

5. Contact Us

If you have any questions about our Refund Policy, please contact us using the details above.