Privacy Policy

Last Updated: 01.14.2025

Memento ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mementoalbums.com and use our services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make and the products and features you use. The personal information we collect may include the following:

• Personal Information Provided by You: Name, email address, phone number, mailing address, payment information, photos you upload, and any context or stories you provide related to your photos.
• Information Automatically Collected: IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website.

2. How We Use Your Information

Having accurate information permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the website to:

• Create and manage your account.
• Process your transactions and deliver the services you requested.
• Email you regarding your account or order.
• Improve our website and services.
• Respond to customer service requests.
• Send you promotional information, such as newsletters, should you opt-in.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including processing your orders and providing customer support. Specifically regarding your uploaded photos, we will securely delete all your photos from our systems within 14 days of your order delivery. This retention period allows us to accommodate potential reprint requests should you need them.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: hello@mementoalbums.com

Phone: +48 572417729